Hello,

Thank you for your kind words! We’re delighted to hear that you appreciated our friendly staff and the cleanliness of our hotel.

We hope to welcome you again soon!

Best Regards,
Alexiane

Hello,

Thank you for your kind words! We're delighted that you had a great experience and appreciated our lovely team.
We look forward to welcoming you again soon!

Best Regards,
Alexiane

Hello,

Thank you for sharing your feedback. We are sincerely sorry to hear about the cobwebs you found in your room. Cleanliness is a top priority for us, and we regret that this aspect did not meet your expectations during your stay. Please rest assured that your comments have been shared with our housekeeping team to ensure more thorough checks, especially in less obvious areas.
We are pleased, however, that you enjoyed our breakfast selection and appreciated our reception staff's service. We hope to have the opportunity to welcome you back and offer you an experience that fully meets your expectations.

Best Regards,
Alexiane

Hello,

Thank you very much for your comment! We are delighted to know that you enjoyed our service, and we will be sure to pass on your compliments to Myriam, who will certainly be touched by your return. We are happy that the welcome and comfort of the room helped to make your stay enjoyable.
We look forward to welcoming you back to Brit Hotel Châteaudun!
Best Regards,
Alexiane

Hello,

Thank you for your kind words! We’re delighted to hear that you had a pleasant stay and would be happy to welcome you back in the future. We look forward to your next visit!

Kind regards,
Alexiane

Hello Madam,

Thank you for your kind comments! We are happy to hear that you enjoyed your stay and we appreciate your recommendation. We apologise for the inconvenience caused by the air conditioning and will ensure that this is looked into. We are also delighted that you found our pet friendly policy and secure parking to your satisfaction, and that you appreciated the restaurant recommendation from our staff.
We look forward to welcoming you back soon!

Best Regards,
Alexiane

Hello Mr,

Thank you for your loyalty and for taking the time to share your feedback with us. We are happy to hear that you always find the hotel very good. We understand how convenient it was to have the bistro nearby, and we apologize for any inconvenience caused by its closure.
In the meantime, please note that we offer an on-site catering option with meals in jars, which can be enjoyed either in your room or in our common areas. We hope this will make your stay more comfortable in the future.
We look forward to welcoming you back.

Best regards,
Alexiane

Hello Mr. LEGG,

As we explained to you in the emails exchanged for your cancellation request, your reservation was made as a semi-flexible offer.
As a result, you have benefited from a special rate on the amount of the room and you had up to two days before your arrival to cancel the reservation.
As your cancellation was made after this period, in accordance with the terms of your reservation and as we had agreed with you, the amount of the room has been charged.
For the Logis group, perhaps your booking terms were not the same.
However, we are sorry that your wife is sick and that this problem has caused you harm.
We hope to have the pleasure of welcoming you during a future stay.

Best Regards,
Alexiane

Hello Aharon,

Thank you for your kind words! We're delighted to hear that you found our hotel very good and pleasant. Your satisfaction is important to us, and we look forward to welcoming you back in the future.

Best regards,
Alexiane

Hello Mr and Mrs RICHET,

Thank you for your kind words and your kindness on site! We're thrilled to hear that you enjoyed your stay and found our team friendly. It’s great to know that our location suited your trip perfectly.
We look forward to welcoming you back on your next visit!

Best Regards,
Alexiane

Hello Gabriele,

Thank you for sharing your feedback with us. We sincerely apologize for the confusion regarding the check-in process. We will work on making the information on the sign clearer for future guests to avoid similar issues. Additionally, we are sorry to hear about the smoke smell in the carpet — this is certainly not up to our standards, and we will address it immediately.
On a positive note, we’re happy to know you enjoyed our breakfast! We hope to have the opportunity to welcome you back for a better experience in the future.

Best regards,
Alexiane